Every ten years the Gallup organization measures levels of engagement in the workforce.
Engagement is defined as an emotional connection to the workplace that results in people giving above and beyond what is necessary to get the job done.
For the last ten years only about 30% of the American workforce defines itself as engaged. (Minnesota ranks dead last at 26%).
When employees are engaged it benefits the organization by improving the following benchmarks:
- Customer ratings
- Safety incidents
- Shrinkage (theft)
- Patient safety incidences
- Quality (defects)
What creates an engaged workforce?
Great management of employees is the most critical factor in employee engagement. Gallup research demonstrates that employees leave because of poor managers, not companies.
Giving managers the most effective coaching tools to engage employees (and getting rid of bad managers) is the greatest investment an organization can make.
So while other employee benefits are important, nothing takes the place of good management.
May we pursue our paths remembering that management that engages workers benefits both the employees and the organization,